RETURN POLICY

No change-of-mind return and refunds after seven days (it begins from the date you received your parcel)

At LILACOVIKA, we are happy to offer you a refund or exchange for faulty, damaged or incorrect items.

RETURNS
All return and exchange items must be postmarked within 14 days of the product(s)’ delivery. All return and exchange items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return item(s), it (they) must be shipped back in the original LILACOVIKA packaging to ensure the safety of the item on its way back to us. 

You will be responsible to pay the shipping fee for the items returning to us. We will cover the shipping cost of the new items back to you.

For any faulty products, we will reimburse any shipping cost.

We recommend shipping via Australia Post to ensure a tracking number is provided.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 14 days from the receipt of your item to process your return.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@lilacovika.com